Winterim Faculty Support Guide 2017-18

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Do Not Use Course Copy to Develop Courses

We strongly advise using the Archive and Import process of moving course materials from one section into another to avoid experiencing technical problems caused by Course Copy.

Support Resources

Faculty may use the tutorials and contact form on the Faculty Blackboard Support website.  Additional information to advise Winterim students is available here.

Students new to using Blackboard should review the Start Here page and Blackboard Student Orientation.  Students may use the tutorials and contact form on the Student Blackboard Support website.

Login Problems

Use the online Password Manager  to retrieve your login credentials or update an expired password.  If you can not use the Password Manager, create a ticket using the Help Desk’s online form to request assistance. The password to submit the request form is: MATC.

Resolving Common Technical Problems

  • To troubleshoot content availability settings, use Student Preview Mode to see what students see.

  • Use Blackboard’s Browser Tester to check your technology’s settings and review the Resolving Common Browser Problems page for solutions to common issues.

  • If you see a “Module Information is Unavailable” message in Blackboard, see the workaround instructions here.

  • For problems with publisher content, please contact your publisher’s technical support directly for assistance. We have compiled a list of publisher support resources here.


If you have questions, contact tltdept@matc.edu

Winterim Faculty Guide to Preparing Courses

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snowflake2Because MATC’s campuses and support services are closed during the holiday break, we strongly advise faculty teaching Winterim semester courses to refer to these guidelines and resources.

Do Not Use Course Copy to Develop Courses

We strongly advise using the Archive and Import process of moving course materials from one section into another to avoid experiencing technical problems caused by Course Copy.

Support Resources

Faculty may use the tutorials and contact form on the Faculty Blackboard Support website.  Additional information to advise Winterim students is available here.

Students new to using Blackboard should review the Start Here page and Blackboard Student Orientation.  Students may use the tutorials and contact form on the Student Blackboard Support website.

Login Problems

Use the online Password Manager  to retrieve your login credentials or update an expired password.  If you can not use the Password Manager, create a ticket using the Help Desk’s online form to request assistance. The password to submit the request form is: MATC.

Resolving Common Technical Problems

  • Use the Browser Tester on Blackboard’s home page to check your technology’s settings and review the Resolving Common Browser Problems page for solutions.
  • Advise students using Google Chrome as their browser to update it to the latest version to prevent technical problems when taking tests in Blackboard.
  • If you see a “Module Information is Unavailable” message in Blackboard, see the workaround instructions here.
  • To troubleshoot content availability settings, use your course’s Student Preview Mode to see what students see.
  • For problems with publisher content, please contact your publisher’s technical support directly for assistance. We have compiled a list of publisher support resources here.

Blackboard Support Guide Fall 2016

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Blackboard is MATC’s web-based learning environment.  Although Blackboard is used in online courses as the primary means of course delivery, all faculty are required to post a course syllabus to all courses in Blackboard and make their courses are available to students.  For face-to-face and blended courses, faculty are encouraged to support student success by posting course announcements, grade feedback, and supplemental materials in their courses in Blackboard.

Getting Started Information 

Faculty Training Courses

To learn to use the Blackboard online learning environment, faculty should complete our three (3) Blackboard professional development courses. Please see our fall schedule of training courses for more information.

Instructional Support

For one-on-one help with getting started, reviewing how to use Blackboard, or other instructional technologies, see an instructional support faculty liaison during their open lab hours.See their schedule for availability.

For short Blackboard questions that can be answered in 15 minutes or less, visit a Blackboard Faculty Support team member in the Milwaukee Campus’s Faculty Innovation Center during their Quick Help Hours:

Kameal Love
Hours: 9-10 AM; 2-3 PM
Ed. Assistant – ER&D; Bb Admin
lovek2@matc.edu  ext. 78937
Megan Hamilton
Hours: 10-11 AM; 3-4 PM
Ed. Assistant – Distance Learning; Bb Admin
hamiltml@matc.edu ext. 78372

Student Support