Winterim Faculty Support Guide 2017-18


Do Not Use Course Copy to Develop Courses

We strongly advise using the Archive and Import process of moving course materials from one section into another to avoid experiencing technical problems caused by Course Copy.

Support Resources

Faculty may use the tutorials and contact form on the Faculty Blackboard Support website.  Additional information to advise Winterim students is available here.

Students new to using Blackboard should review the Start Here page and Blackboard Student Orientation.  Students may use the tutorials and contact form on the Student Blackboard Support website.

Login Problems

Use the online Password Manager  to retrieve your login credentials or update an expired password.  If you can not use the Password Manager, create a ticket using the Help Desk’s online form to request assistance. The password to submit the request form is: MATC.

Resolving Common Technical Problems

  • To troubleshoot content availability settings, use Student Preview Mode to see what students see.

  • Use Blackboard’s Browser Tester to check your technology’s settings and review the Resolving Common Browser Problems page for solutions to common issues.

  • If you see a “Module Information is Unavailable” message in Blackboard, see the workaround instructions here.

  • For problems with publisher content, please contact your publisher’s technical support directly for assistance. We have compiled a list of publisher support resources here.

If you have questions, contact

This entry was posted in Blackboard News, News and tagged , by Megan Hamilton. Bookmark the permalink.

About Megan Hamilton

In my current role as an Educational Assistant in web enhanced learning, I provide high-level support to faculty in the use of Blackboard and other web-based software to enhance teaching and learning. I have served as one of MATC's Blackboard Administrators for 6 years and have 10 years of experience in web development/visual communications.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>